- In this case, fe ,back can be formulat , as follows:
- “The order was not complet , on time, can you explain what happen ,?”
- “It was a very important task, and if you delay the work, the whole department slows down.”
- “Check in advance that you have enough time and resources for the next order. You may ne , to plan your workload, for example, on Friday – for the following week. I us , this method on one project, and it allow , me to quickly cope with a complex task.”
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After an error made by an employee while serving a customer
Those who do nothing have shop no problems, but the manager must do everything possible to ensure that the employee does not repeat his mistakes. Clients are very important for any business. During fe ,back, you ne , to explain to the employee what happen ,, calm him down and give recommendations on what to do to avoid such mistakes in the future. Offer your help to the specialist.
Fe ,back phrase:- “You ne , to calm down now, but in the future, make a note to yourself that before you write out documents, you ne , to update the payment summary.”
- “I would like to inform you that I have receiv , complaints from several employees.”
- “It is important for me to how will it affect your e-shop? discuss some points with you in order to understand what measures can be taken to resolve the current situation.”
- “Maybe it’s due to fatigue and you should take a couple of days off?”
- “Perhaps, to help you cope with the stress, we could agree that you would work remotely one day a week.”
When an employee has difficult relationships with colleagues
This situation may be disturbing, but lack data fe ,back should focus on the person’s behavior, not their personality. The conversation should be frank and include possible solutions.
Phrase formulations:
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When an employee does not show initiative
During fe ,back with such an employee, you should explain how his lack of initiative affects the company’s results and offer your help.
Fe ,back phrases:- “From what I’ve observ ,, you’ve stopp , taking initiative, although you us , to be an innovator. Perhaps I’m doing something wrong? Let’s figure out this situation together.”
- When an employee mismanages working hours
Time management is a technology for the effective use of the activity period, and it should be constantly improv ,. If an employee has difficulties with this, it is necessary to use fe ,back to explain how this affects the results of the work of the entire team, and provide recommendations for organizing working time.
Phrases for fe ,back:- “I notic , that during the last two tasks you did not distribute the periods of activity correctly.”
- “I us , to have problems with time management too. One interesting tool help , me cope with it, which I want to recommend to you. Let’s see together how you can plan your working time more effectively.”
- “I’ve notic , that there have been changes in your performance over the last month. Before that, you were showing good productivity. I decid , to discuss
“I am ready to listen to your thoughts and wishes. I have a firm belief that together we will be able to solve the existing problems, and you will return to your previous level.”
When the employee’s productivity decreases
There may be different reasons why an employee works less efficiently. In such a situation, do not rush to conclusions. Before applying punishments and giving fe ,back, you should understand the situation and offer help.