7. Iterate and Improve

You may notice that the bot deviates from the and Improve Knowledge Base in a long chat with multiple follow-ups. Looping to specific nodes can help with that.

The possibilities are endless: that’s a blessing, a challenge, and a solution.

Make Your Bot Personable

Bots don’t have to sound robotic. A little personality can go a long way towards user satisfaction.

• Use non-repetitive, friendly language: Stay away from scripted responses that feel stale.
• Match the speaker’s tone: If they’re casual, be casual. Short questions? Short answers. Some might be more verbose, follow suit.
• Make room for natural conversation: Allow no-code: a revolution for creating systems and apps backtracking, corrections, and clarifications.
• Don’t oversimplify: Avoid rigid yes/no flows that break when the user goes off-script.

Iterate, Iterate, Iterate

Your bot won’t be perfect out the gate. It’ll take and Improve some trial and error to get it right.

• Analyze past conversations to see whatsapp number where you can do better.
• Keep your knowledge base up to date as your business’ information changes.
• Update your flow logic as needed. Small tweaks can make big improvements.

Build and Maintain Trust

Users will trust your chatbot – if it earns it. A few best practices can make your bot feel reliable and safe.

• Keep it simple: Give users direct answers to questions, accurate information, and make sure the bot is transparent about what it can’t do. Do your best to keep the bot from hallucinating (making up false information).
• Follow privacy and security practices: Make sure you comply with security and privacy regulations in your country and, in many cases, the countries of your users.  It helps to read up on compliance practices, such as building GDPR-compliant chatbots. Your best bet is to use a platform with robust built-in security measures.